Cohunu Koala Park is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect personal information obtained through our website and interactions with visitors, volunteers, and members of the public.

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Personal Information We Collect

We may collect personal information when you interact with Cohunu Koala Park, including when you contact us, submit an enquiry or application, make a booking or payment, participate in volunteer programs, or otherwise provide information to us. The types of information collected may include your name, contact details (such as email address and phone number), and any other information you choose to provide.

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Purpose of Collection

Personal information is collected only where necessary for the operation of Cohunu Koala Park. This includes responding to enquiries, managing bookings and volunteer programs, communicating relevant updates, improving our services, and meeting legal or operational obligations. Information is used solely for the purpose for which it was collected, in accordance with APP 6.

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Disclosure of Personal Information

Cohunu Koala Park does not sell or rent personal information. Personal information may be disclosed only where required to operate the website or services, such as to trusted third-party providers (including booking or payment processors), or where required by law. Any third parties engaged are expected to handle personal information in compliance with relevant privacy obligations.

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Data Security and Storage

We take reasonable steps to ensure personal information is protected from misuse, interference, loss, unauthorised access, modification, or disclosure, in accordance with APP 11. Information is stored securely and accessed only by authorised personnel where necessary.

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Cookies and Website Analytics

Our website may use cookies or similar technologies to improve user experience and website functionality. Cookies do not identify individuals personally and may be disabled through browser settings if preferred.

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Access and Correction

You have the right to request access to personal information held about you and to request corrections if the information is inaccurate, incomplete, or out of date, in accordance with APPs 12 and 13. Requests can be made by contacting Cohunu Koala Park using the details provided on the website.

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Overseas Disclosure

Cohunu Koala Park does not knowingly disclose personal information to overseas recipients unless required through third-party service providers used to operate the website. Where applicable, reasonable steps are taken to ensure overseas recipients comply with Australian privacy obligations.

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Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or park operations. The current version will always be available on the Cohunu Koala Park website.

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Privacy Enquiries and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal information is handled, please contact Cohunu Koala Park using the contact details provided on the website. We will respond to all enquiries within a reasonable timeframe.