Last updated: 25 January 2026

​

This Refund Policy outlines the circumstances under which refunds may be provided by Cohunu Koala Park. By purchasing tickets, experiences, or services from Cohunu Koala Park, you agree to the terms set out in this Refund Policy.

​

Legal Disclaimer

The explanations and information provided on this page are general and high-level explanations of a Refund Policy. They are not intended to be legal advice or recommendations regarding specific refund arrangements. Cohunu Koala Park recommends seeking independent legal advice to fully understand your rights and obligations under applicable consumer protection laws.

​

Refund Policy – The Basics

This Refund Policy is a legally binding document that establishes the legal relationship between Cohunu Koala Park and its customers regarding refunds. In accordance with Australian Consumer Law, customers may be entitled to refunds in certain circumstances, particularly where goods or services are not provided as described or fail to meet acceptable standards.

​

General Refund Conditions

Refunds may be considered under the following circumstances:

• The service or experience purchased cannot be provided due to unforeseen park closure or operational issues

• The booking is cancelled by Cohunu Koala Park

• A major failure occurs as defined under Australian Consumer Law

Refunds are not guaranteed in all situations and will be assessed on a case-by-case basis.

​

Tickets and Park Entry

• General admission tickets are non-refundable for change of mind

• Refunds may be offered if the park is closed on the day of the visit due to exceptional circumstances

• Tickets may be transferable to another date at the discretion of Cohunu Koala Park

​

Experiences and Activities (Including Koala Holding and Animal Feeding)

• Experience bookings are subject to availability and animal welfare considerations

• Refunds will not be provided for cancellations due to weather conditions, temperature restrictions, or animal wellbeing decisions

• If an experience is cancelled by Cohunu Koala Park, customers may be offered a refund or alternative option

​

Volunteering Programs and Group Visits

• Volunteering sessions, educational visits, and group bookings may have specific cancellation and refund terms communicated at the time of booking

• Refunds are generally not provided for non-attendance or late cancellations

• Cohunu Koala Park reserves the right to reschedule or cancel programs where necessary

​

Timeframe for Refund Requests

Requests for refunds must be submitted within 14 days of the scheduled visit or experience date, unless otherwise required under Australian Consumer Law. Requests submitted outside this timeframe may not be considered.

​

Refund Method

Approved refunds will be processed using the original payment method wherever possible. Refund processing times may vary depending on the payment provider.

​

Partial Refunds

In some circumstances, partial refunds may be offered, including:

• Where part of a service has already been delivered

• Where operational limitations reduce, but do not prevent, access to the park or experience

​

Change of Mind

Refunds are not offered for change of mind, including incorrect date selection, failure to attend, or personal scheduling conflicts, except where required by law.

​

Australian Consumer Law

Nothing in this Refund Policy excludes, restricts, or modifies any consumer guarantees, rights, or remedies under Australian Consumer Law that cannot be excluded by law.

​

Changes to This Refund Policy

Cohunu Koala Park reserves the right to update or modify this Refund Policy at any time. Any changes will take effect immediately upon publication on this website.

​

Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact us using the details provided on our Contact Us page.